Refund Policy

Last updated: September 2026

Because Chad.Optimizer sells digital services and files that are delivered instantly, the following refund terms apply.

1. Before delivery / work started

If you have not yet received access to your product, you are entitled to a full refund. Contact us as soon as possible.

2. After delivery

Once access has been delivered or your subscription period has started, the order is generally non-refundable for the current period, as the service has already been provided.

3. When we will refund

• You were charged but never received your product due to an error on our side.
• The product is faulty, corrupted, or materially not as described, and we are unable to fix it.
• You were double-charged for the same order.

4. What is not covered

• Change of mind after the service has been delivered.
• Change of mind after access has already been delivered.
• Issues caused by changes you made yourself after delivery.

5. How to request a refund

Open a support ticket or contact us through the channel linked on this site, with your order details and a description of the issue. We review every request fairly and aim to respond quickly.

6. Chargebacks

Please contact us first — most issues are resolved fast. Opening a chargeback without contacting us may result in your account being restricted.